Help Centre

We’re here to help! As a Westconnect member you will be glad to know that we are committed to giving you excellent customer service and support.

Quick Reference:

Dial-up Number: 0198 331 246
Incoming Mail Server: pop3.westconnect.com.au | Outgoing Mail Server: smtp.westconnect.com.au

Hot Tip - View your Internet account online!

Did you know that you can check your account, view invoices/receipts and check your online time online? Just click the “My Account” link shown at the top right-hand corner of this screen.

Still having problems?

If you are unable to resolve a problem, please call us, send us an email or come in and see our technical staff. Our ISP helpline supports sales, billing and technical aspects of Internet connectivity and usage for our Internet customers. Technical support includes password reset, modem connection and dial-up troubleshooting.

Please ensure you have the following information, so that our staff may assist you:

• Your Westconnect username
• Your Westconnect password
• Your operating system (Eg. Microsoft Windows XP)
• Your web browser (Eg. Microsoft Internet Explorer)
• Your email program (Eg. Microsoft Outlook Express)
• The exact error message that appears or a detailed description of the problem you are experiencing.